Terms and Conditions

Terms and Conditions

Article 1 – Definitions

In these terms and conditions the following definitions apply:

  • Entrepreneur: the organization that offers products and/or services to consumers at a distance;

  • Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

  • Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, whereby up to and including the conclusion of the agreement exclusive use is made of one or more techniques for distance communication;

  • Technique for distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being simultaneously present in the same space;

  • Cooling-off period: the period within which the consumer may exercise his right of withdrawal;

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

  • Model withdrawal form: the European model withdrawal form included in Annex 1 of these terms and conditions;

  • Day: calendar day;

  • Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

  • Durable data carrier: any tool that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.

Article 2 – Identity of the Entrepreneur

Gleamly
Bolstoen 32A
1046 AV Amsterdam
info@Gleamly.com

Availability: Monday to Friday from 09:00 to 17:30 – info@Gleamy.com
Chamber of Commerce number: 65130642
VAT identification number: NL004477574B72

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the consumer’s request electronically or otherwise.
If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly and in the event of conflicting terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him.

Article 4 – The Offer

If an offer is subject to a limited validity period or is made under conditions, this will be expressly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
Each offer contains sufficient information so that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

  • the price including taxes;

  • any delivery costs;

  • the method by which the contract will be concluded and which actions are necessary for this;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, or performance of the contract;

  • the period for accepting the offer, or the period within which the entrepreneur guarantees the price;

  • the amount of the tariff for distance communication if the costs of using the means of distance communication are calculated on a basis other than the basic tariff;

  • if the contract is archived after its conclusion, how the consumer can consult it;

  • the manner in which the consumer, before concluding the contract, can check the information provided by him under the contract and, if desired, rectify it;

  • the possible languages in which, in addition to Dutch, the contract can be concluded;

  • the codes of conduct to which the entrepreneur has submitted and the manner in which the consumer can consult these codes of conduct electronically; and

  • the minimum duration of the distance contract in the event of a long-term transaction.

Article 5 – The Contract

The contract is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may, within legal frameworks, verify whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the contract, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to its execution.
The entrepreneur will send the following information to the consumer in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

a. the visiting address of the entrepreneur’s business establishment where the consumer may lodge complaints;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about existing after-sales services and warranties;
d. the data referred to in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before performance of the contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

If the entrepreneur has committed to delivering a series of products or services, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of Withdrawal for Delivery of Products

When purchasing products, the consumer has the option of dissolving the contract without giving reasons within 14 days. This period starts on the day after the product has been received by or on behalf of the consumer.
During this period the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine whether he wishes to keep the product. The principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
If he exercises his right of withdrawal, he will return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 – Exercise of the Right of Withdrawal by the Consumer and Costs

If the consumer exercises his right of withdrawal, he shall notify the entrepreneur within the withdrawal period by sending the Model withdrawal form (Annex 1) or by another unequivocal statement.
The consumer will return the product, including all accessories supplied, within 14 days of cancellation. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

If the consumer exercises his right of withdrawal, only the direct costs of returning the product shall be borne by the consumer. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the return shipment or withdrawal.

The consumer is only liable for any reduction in value of the product resulting from the use of the product beyond what is necessary to establish the nature, characteristics, and functioning of the product. The principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.

Article 8 – Obligations of the Entrepreneur in the Event of Withdrawal

If the consumer notifies the entrepreneur within 14 days after receipt of the products that he wishes to exercise the right of withdrawal, the entrepreneur shall reimburse all payments made by the consumer within 14 days after the notification. The entrepreneur will use the same means of payment for reimbursement that the consumer used, unless the consumer agrees to another method. The refund is free of charge for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not obliged to refund the additional costs for the more expensive method.

Article 9 – Exclusion of the Right of Withdrawal

If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time before concluding the contract.
Exclusion of the right of withdrawal is only possible for products:
a. produced according to the consumer’s specifications;
b. clearly of a personal nature;
c. which by their nature cannot be returned;
d. that can spoil or age quickly;
e. whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transport, catering, or leisure activities to be carried out on a specific date or during a specific period;
b. which have started with the explicit consent of the consumer before the cooling-off period has expired;
c. concerning betting and lotteries.

Article 10 – The Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.
Price increases within 3 months after conclusion of the contract are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

a. these result from statutory regulations or provisions; or
b. the consumer has the right to terminate the contract as of the day on which the price increase takes effect.

The prices mentioned in the offer of products or services are inclusive of VAT.

Article 11 – Conformity and Warranty

The entrepreneur warrants that the products and/or services comply with the contract, the specifications stated in the offer, with reasonable requirements of reliability and/or usability, and with the statutory provisions and/or government regulations existing on the date of conclusion of the contract.
An arrangement offered as a guarantee by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the contract.

Article 12 – Delivery and Performance

The entrepreneur will take the greatest possible care in receiving and executing product orders and in assessing requests for the provision of services.
The place of delivery is the address provided by the consumer to the company.
With due observance of the provisions in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than within 30 days, unless a longer delivery period has been agreed.
If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be notified of this no later than one month after placing the order. The consumer then has the right to dissolve the contract free of charge and is entitled to compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 13 – Long-Term Transactions

The consumer may terminate a contract concluded for an indefinite period at any time, with due observance of the applicable termination rules and a notice period of no more than one month.
A contract concluded for a definite period has a maximum duration of two years. If it has been agreed that the distance contract will be tacitly extended if the consumer remains silent, the contract will continue as a contract for an indefinite period and the notice period after continuation of the contract will not exceed one month.

Article 14 – Payment

The product must be paid in advance by means of credit card, iDEAL, Visa, Maestro, American Express, PayPal, Apple Pay, or bank transfer.
The consumer has the duty to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 15 – Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the performance of the contract must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a message of receipt and an indication when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

Article 16 – Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.
If the complaint cannot be resolved by mutual agreement, the Dutch courts, or the competent court in the district where the consumer resides, shall have jurisdiction to hear the dispute.

Article 17 – Additional or Deviating Provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the consumer’s detriment and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 18 – Amendment of the General Terms and Conditions

Amendments to these terms and conditions are only effective after they have been published in the appropriate manner, with the proviso that in the event of applicable changes during the validity of an offer, the provision most favorable to the consumer will prevail.
 Gleamly cannot accept liability for the consequences of typographical, programming, or software errors.

Annex 1 – Model Withdrawal Form

Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)

To:

Gleamly
Bolstoen 32A
1046 AV Amsterdam
info@Gleamly.com
Chamber of Commerce: 65130642

Frequently Asked Questions

Orders

Payments

Shipping

Returns

Account

Gift Cards

Orders

Where is my order?

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

How long will my order take to ship?

Order processing typically takes 2-3 business days. Delivery occurs within 5-7 business days, contingent on your geographic location.

Can I change the contents of my order?

Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.

What if my order is lost or stolen?

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.

Is my payment information secure?

We prioritize your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.

Can I pay in installments?

We offer an interest-free installment payment option through our partner, Affirm. Simply choose Affirm as your payment method during checkout.

I'm having trouble with my payment. What should I do?

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.

Shipping

Do you offer international shipping?

We ship to numerous countries worldwide. Please check our shipping policy or reach out to our customer service team to find out if we ship to your specific location.

How can I track my order?

A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.

What are the shipping charges?

Shipping charges vary depending on the destination and size of the order. All shipping fees will be calculated and displayed at checkout.

What if I'm not home to receive my order?

If you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.

Returns

What is your return policy?

We accept returns within 30 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or personalized items may not be eligible for return.

How can I initiate a return?

To start a return, visit our 'Returns' page and follow the instructions provided. You can also reach out to our customer service team for assistance.

Will I be charged for returning a product?

Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.

Account

How can I create an account?

You can create an account by clicking on the 'Sign Up' button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you've forgotten your password, please click on the 'Forgot Password' link on the login page. You'll be prompted to enter your email address, and we'll send you a link to reset your password.

How can I update my account information?

Log in to your account and navigate to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods.

Is my personal information secure?

We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.

Gift Cards

How can I purchase a gift card?

Gift cards are available for purchase directly on our website. Simply navigate to the 'Gift Card' section, choose the desired amount, and proceed to checkout.

Can gift cards be used with other discount codes?

Yes, gift cards are treated as a form of payment, so they can be used in conjunction with any active discount codes.

What if I lose my gift card?

Treat your gift card like cash; if lost, it might not be replaceable. However, if you have the original purchase receipt or email confirmation, please contact our customer service for assistance.

Can I refund or exchange a gift card?

Gift cards are non-refundable and cannot be exchanged for cash. Please make sure to review our gift card terms and conditions at the time of purchase.

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