Privacy Policy

Who We Are

This is the Privacy Policy of A-Loy (hereinafter referred to as “www.a-loy.com”, "we," "us," or "our"), a company located at Bolstoen 32A, 1064 AE, Amsterdam. www.a-loy.com is registered with the Dutch Chamber of Commerce under number 65130642.

This Privacy Policy explains how we collect, use, share, and protect information in relation to our website www.a-loy.com (the “Website”). We collect this data when you visit our Website using your computer, tablet, or mobile phone (“Computer”). We process personal data in compliance with the General Data Protection Regulation (GDPR), related implementing legislation, and other applicable privacy laws.

By using our Website, you understand and agree to the collection and use of information in accordance with this Privacy Policy. Our Privacy Policy applies to all visitors, users, and others who access the Website (“Users”).

When you use our services, you provide certain personal data to us.
We only store and use the personal data that you provide directly or that is clearly provided to us for processing purposes. Your privacy is very important to us. Therefore, we process your personal data with the utmost care and in compliance with the GDPR requirements. We will not share personal data with third parties without your consent.

This Privacy Policy was last updated on June 17, 2025.

Orders

We use the following data to process orders:

Name and address
Phone number
Billing address
Email address
Payment details

We offer a newsletter to inform interested parties about our products. Your email address will only be added to the list of subscribers with your explicit consent. Each newsletter contains a link to unsubscribe.

Registration

Some features of our services require registration.
After registration, we store your username and the personal data you provided, so you don’t have to re-enter it each time, allowing us to contact you regarding contract fulfillment, billing, and payment, and to provide you with an overview of the products and services you have purchased from us.

We do not share the data linked to your username with third parties unless necessary for contract fulfillment or legally required.
In case of suspected fraud or misuse of our website, we may transfer personal data to the competent authorities.

For website registration, we request the following data:

Name and address
Email address

Cookies

To serve you better, we use cookies. Cookies are small text files placed on your hard drive by a web server in the domain that sets the cookie. Cookies are used to store your preferences and settings. Below are the cookies we use:

Nola Session
Ensures you remain logged in when you return, your shopping cart is saved, and your personal details do not need to be re-entered.
We do not share this information with third parties.
Abandoned Cart
Saves your progress in the checkout process and helps you recover an abandoned cart.
We do not share this information with third parties.
Google Analytics
We use Google Analytics to see how you visit and use our website. This data helps us optimize our webshop. Without this cookie, we miss important data, delaying improvements.
Google does not share anonymous data with third parties. See Google’s Privacy Policy.
Facebook Pixel
Tracks which products you viewed so we can show relevant offers on Facebook. Without this cookie, you miss personalized offers.
Facebook does not share data with third parties. See Facebook’s Privacy Policy.
Social Media Buttons
Our website includes social media buttons. These are used by the providers of these services to collect personal data.

Third-Party Websites

This statement does not apply to third-party websites linked from our website. We cannot guarantee these websites handle your personal data securely or carefully. Always read the privacy statement of any external website you visit.

Security

We take security measures to limit misuse and unauthorized access to personal data. We do keep statistics about website usage but access personal data only when necessary for the purposes described in this statement.

Your Rights

Right of Access:
You have the right to request which personal data we hold about you. Contact us via email for this.
Right to Data Portability:
You have the right to request the transfer of your personal data to another party.
Right to Rectification:
You may modify or supplement your personal data. You can do this yourself by logging in and adjusting the stored data.
Right to Erasure:
You have the right to have your personal data deleted at any time, except in the following cases:
– You still have an open contact with customer service
– You have an open or partially shipped order
– You have an outstanding debt, regardless of payment method
– You are suspected of fraud or misuse within the past four years
– You made a purchase; in that case, we keep the necessary data for accounting purposes
Right to Object to Processing Based on Legitimate Interest:
You can object to the processing of your data on this basis unless we can demonstrate overriding legitimate grounds or must comply with legal obligations.
Right to Object to Direct Marketing:
You can object to direct marketing, including profiling for marketing purposes.
You can unsubscribe using the link at the bottom of each email.

Exercising Your Rights

To exercise the above rights, send an email to our customer service at info@a-loy.com.

Changes to This Privacy Policy

We reserve the right to modify this statement at any time.

Have questions about this Privacy Policy? Please contact us.

Frequently Asked Questions

Orders

Payments

Shipping

Returns

Account

Gift Cards

Orders

Where is my order?

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

How long will my order take to ship?

Order processing typically takes 2-3 business days. Delivery occurs within 5-7 business days, contingent on your geographic location.

Can I change the contents of my order?

Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.

What if my order is lost or stolen?

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.

Is my payment information secure?

We prioritize your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.

Can I pay in installments?

We offer an interest-free installment payment option through our partner, Affirm. Simply choose Affirm as your payment method during checkout.

I'm having trouble with my payment. What should I do?

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.

Shipping

Do you offer international shipping?

We ship to numerous countries worldwide. Please check our shipping policy or reach out to our customer service team to find out if we ship to your specific location.

How can I track my order?

A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.

What are the shipping charges?

Shipping charges vary depending on the destination and size of the order. All shipping fees will be calculated and displayed at checkout.

What if I'm not home to receive my order?

If you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.

Returns

What is your return policy?

We accept returns within 30 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or personalized items may not be eligible for return.

How can I initiate a return?

To start a return, visit our 'Returns' page and follow the instructions provided. You can also reach out to our customer service team for assistance.

Will I be charged for returning a product?

Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.

Account

How can I create an account?

You can create an account by clicking on the 'Sign Up' button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you've forgotten your password, please click on the 'Forgot Password' link on the login page. You'll be prompted to enter your email address, and we'll send you a link to reset your password.

How can I update my account information?

Log in to your account and navigate to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods.

Is my personal information secure?

We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.

Gift Cards

How can I purchase a gift card?

Gift cards are available for purchase directly on our website. Simply navigate to the 'Gift Card' section, choose the desired amount, and proceed to checkout.

Can gift cards be used with other discount codes?

Yes, gift cards are treated as a form of payment, so they can be used in conjunction with any active discount codes.

What if I lose my gift card?

Treat your gift card like cash; if lost, it might not be replaceable. However, if you have the original purchase receipt or email confirmation, please contact our customer service for assistance.

Can I refund or exchange a gift card?

Gift cards are non-refundable and cannot be exchanged for cash. Please make sure to review our gift card terms and conditions at the time of purchase.